Terms & Conditions

Thank you for choosing Mallorca Collection SL (Trading as Mallorca Collection). We are honoured to assist with your upcoming stay. Please take a moment to review the following terms, which help ensure a seamless experience for you, us, and the Property Owner.

By submitting a booking request, you agree to the following conditions.

1. Our Role

We are Mallorca Collection SL, registered in Spain with Tax ID ESB01721794. We serve as the booking agent on behalf of the Property Owner or their designated representative(s) for the purposes of this Agreement. While we manage the booking process and curate your guest experience, the rental contract is ultimately between you (the Guest) and the Owner.

2. Securing Your Booking

Please note that availability can change quickly. The booking is only confirmed when payment in cleared funds of the due balance has been received, in accordance with the applicable Payment Schedule as described in the Booking Confirmation.

3. Price & Payment

Transparency: The total price, including the security deposit and any known extras, will be clearly outlined before you confirm.
Offers and discounts: Any special offer and discounts applied, will only be valid between the dates established, and will therefore not be applied to rentals made before or after the date of the offer/discount offered.
Schedule: We will provide a payment timeline (usually a deposit to secure, followed by a balance payment). We kindly ask that you ensure funds are cleared in our account (in Euros) by the due dates to secure your reservation.
Bank charges: any bank or transfer charges shall be borne by you.
Late Payments: To avoid the unfortunate cancellation of your booking, please ensure payments are made on time. If funds are not received by the due date, we may be required to release your dates. We reserve the right to cancel your stay if failure to pay any sums (including security deposit) by the due date does occur. Access to the chosen property will also not be admitted if any funds due are outstanding.

4. Guest Registration & Tourist Tax

Guest Details: In compliance with Spanish law, we are required to register all guests with the authorities. We will ask for your passport and other details for your party prior to arrival by completing a form with the necessary data for the registration of all clients in accordance with the law.
Eco-Tax: Unless otherwise noted in your quote, the Balearic Sustainable Tourism Tax (or equivalent local tax) is payable in addition to the rental price.

5. Security Deposit

We hold a security deposit to cover potential damages or accidental breakages.

Refunds: We aim to return this to you within 2-7 business days of check-out, provided the property is left in good order.
Deductions: In the rare event of damage, we will communicate with you transparently regarding any costs for repairs or replacements. If costs exceed the deposit, the lead guest agrees to pay the additional expenses.

6. Cancellation Policy

Because luxury villas are booked months in advance, it is often difficult to fill dates on short notice.

Guest Cancellation: Payments are generally non-refundable. We highly recommend comprehensive travel insurance to protect your investment against unforeseen events, including illness or travel disruption.
Owner Cancellation: In the unlikely event the Owner must cancel (due to sale or force majeure), we will do our utmost to find you a similar property in our portfolio. If we cannot, you will receive a full refund.

7. Arrival & Departure

Standard check-in time is 16:00 and standard check-out time is 10:00, unless otherwise agreed or indicated in the Booking Confirmation.
These times allow our team to prepare the villa to our high standards for the next guest. If you require flexibility, please ask in advance, and we will do our best to accommodate you (fees may apply).

8. Occupancy & Consideration

Guests: The villa is prepared for the specific number of guests on your booking. Please let us know if this changes, as unauthorized overnight guests are not permitted.
Neighbors: We maintain good relationships with our neighbors and ask that you do the same. Please keep noise to a respectful level, particularly between 23:00 and 09:00. We or the Property Owner are not liable for any fines caused by noise disturbance to others.
Events: Parties and large gatherings are only permitted with prior written approval.

9. Services & Experiences

We want your stay to be effortless and of the highest quality.
To ensure service excellence and security, all in-villa services, including private chefs, catering, housekeeping, and entertainment, are exclusively coordinated by our Property Management team.
Please note that additional services which may be offered as extras or available alongside a rental of the Property, are subject to the payment terms, cancellation policy, and any applicable penalties of the service provider. By accepting any such service, the guest agrees to the provider’s conditions, which may differ from the Booking Conditions for the Property.
Each component provided by a third party, will be contracted with the individual suppliers and not with us. We have no liability for the acts or omissions of the services provided by these third parties whom you are contracting directly.
Please contact us to arrange these services. External vendors are not permitted on the premises unless specific alternative arrangements have been agreed upon in writing prior to your arrival.

10. Safety & Care

Property Features: Many of our unique properties feature uneven terrain or unfenced pools. We ask that you navigate the grounds with care.
Children: Please ensure children are supervised at all times, especially near water.
Smoking: Smoking is strictly prohibited indoors.

11. Liability

Unfortunately, there are circumstances beyond the reasonable control of both us and the Property Owners for which we cannot be held liable, and for which compensation cannot be offered. This includes any failure or delay in performing our obligations due to events such as equipment breakdown, adverse weather conditions, internet service provider failure, or the inability of any third-party supplier to deliver goods or services.
This limitation specifically extends to building works in the neighbourhood, public utility failures, including water, internet, or power outages. While we cannot accept liability for these public issues, we are committed to doing everything possible to minimize any disruption to your stay. We will advise you promptly if we become aware of any circumstance affecting your booking and will take all reasonably practicable steps within our power to resolve the issue as fully and quickly as possible.
Finally, regarding personal safety and external risks, please note that we are not liable for accidents or injuries resulting from guest negligence, nor are we responsible for the loss, theft, or damage of any personal belongings during your stay. Similarly, we are not liable for the fraudulent actions of unauthorized third parties, including identity theft or fraudulent misrepresentation of our services.

12. Marketing Material / Imagery

While we strive to keep all illustrations, photographs, and other property information as up-to-date as possible, they are intended for guidance only and may be subject to change. We cannot be held responsible for any changes made by the property owners that have not been communicated to us.

13. Copyright

This website is protected by copyright, so the material on www.mallorcacollection.com belongs exclusively to us (including the design, look and feel and graphics). You may download, store or copy material from this site for private use, but you may not use any material from this website for commercial or business purposes. Unauthorised use of the content of this site may involve a criminal offence.

14. Condition of Property

In the event that you have any complaint regarding the Property you must notify us within 24 hours in writing. We will, as far as possible, take care of resolving any issues within a reasonable period of time upon notification. No claims are accepted unless we are promptly informed by you and/or are not given the possibility to remedy the situation.

15. Governing Law

These terms are governed by Spanish Law, and any disputes will be settled within the jurisdiction of the courts of Palma de Mallorca.

Updated 25th November 2025