Mallorca Collection help center

Can Mallorca Collection cancel a booking?

Yes, but just in rare occasions when the owner has not fulfilled the conditions agreed when becoming a Mallorca Collection host:

  • If you have not replied to a check-in related message or any attempt of getting in touch with you within two weeks.
  • Failing to show as arranged with your guests in the check-in.
  • Detecting any scam, fraudulent information or payments from yourself to the guest or vice versa.

Notice that we will only cancel a booking if the owner deceives us in some way, therefore in such cancellations no payments will be made to the host.  

What do you need help with?